At ph charm, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have over your own data. By creating an account or using any part of our platform, you agree to the practices described here. We encourage you to read this page carefully and to check back periodically, as we may update it from time to time to reflect changes in our services or applicable regulations in the Philippines.
When you register with ph charm, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement under Philippine law, and ensure that only one account is registered per person. We may also ask for a government-issued ID during the verification process to comply with our Know Your Customer obligations. All registration data is stored securely and is never shared with unrelated third parties. You can update most of your profile details at any time by logging into your account settings.
Every deposit and withdrawal you make on the platform generates a transaction record that includes the amount, date, payment method, and reference number. We collect this data to process your transactions accurately, maintain a complete financial history for your account, and comply with anti-money laundering regulations applicable in the Philippines. Payment method details such as e-wallet account numbers or bank references are stored in encrypted form and are never displayed in full after the initial entry. We do not store full card numbers or CVV codes at any point. Transaction records are retained for the period required by applicable Philippine financial regulations and are accessible to you through your account history at any time.
When you access ph charm through a browser or mobile app, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general location derived from your IP. This information helps us optimise the platform for the devices most commonly used by Filipino players, detect suspicious login activity, and troubleshoot technical issues quickly. We also collect data about which pages or game categories you visit and how long you spend on them, so we can improve navigation and surface the content most relevant to you. This usage data is analysed in aggregate and is not used to build individual profiles for sale to advertisers. You can limit some of this data collection by adjusting your browser or device privacy settings, though doing so may affect certain platform features.
If you contact our support team through the platform's messaging tools, we retain a record of that conversation including the messages exchanged, any attachments you send, and the resolution outcome. This allows us to provide consistent follow-up service and to review past interactions if a similar issue arises in the future. We may also send you transactional emails or SMS notifications related to your account activity, such as deposit confirmations, withdrawal updates, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given consent, we may also send promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time through your account notification settings. All communication records are stored securely and are only accessible to authorised support staff.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within the timeframe required under Philippine data protection law. Simply contact our support team through the platform to initiate a request, and we will guide you through the process.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic profile details can be updated directly in your account settings, while changes to identity-verified fields such as your full name or date of birth may require supporting documentation before they can be amended.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. Requests for account closure and data deletion can be submitted through our support team, and we will confirm the outcome once the process is complete.
ph charm uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive stored data such as passwords and payment references are protected with strong hashing and encryption algorithms. Access to personal data within our organisation is restricted to staff who need it to perform their specific roles, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and work with trusted technology partners to maintain the integrity of our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your ph charm account and to enable any available two-factor authentication options. If you suspect that your account has been compromised, please contact our support team immediately so we can take protective action on your behalf.
If you have any questions about how ph charm handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full picture of how your account is governed.